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Seminars
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Working From Experience ----------
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Auditioning for High Morale - How to Hire a Motivated Workforce
Leading a Team in a Changing Environment
Keeping the People Who Keep You in Business
Responding to Conflict with Confidence,
Credibility and Tact
How to Build a Retention Culture
Enhancing Working Relationships
The Challenge of Doing More With Less
Building and Leading a High Performance Team
Winning Back Morale in Emotional Times
Giving Critical Feedback
Without Bruising Egos
How to Hire So You Don't Have to Fire
How to Conduct Stress-Free Performance Appraisals
How to Be a Leader That
Everyone Wants to Work For
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Auditioning for High Morale: How to
Hire a Motivated Workforce
SEMINAR
OVERVIEW
Do you want to hire people who are highly skilled, passionate about
their work, eager to learn, open to new experiences and play well in the
"corporate sandbox?" Even if your organization is a talent magnet,
you will still be required to interview and decide who is the best fit for
the job. The ability to hire talented people is a direct reflection
on how interviews are conducted. In this seminar, you will learn how
to fine-tune your interviewing skills and hire only motivated players for
your team!
SEMINAR AGENDA
Interviewing people for your
organization is not an exact science. It’s a skill—an ability that
can be learned, practiced, and developed. Your job is to investigate
the candidate’s past performance and determine his or her weaknesses.
This seminar will show you how. You will walk away with a wealth of
practical techniques to help you re-define the way you interview.
Highlights of this seminar include how to:
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Develop job-related questions
that align with the identified competencies and tasks.
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Explore candidates’ strengths
and weaknesses with behavior-based interview questions.
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Determine if candidates can
do what they claim they can do.
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Stay out of legal hot water
with the questions you ask.
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Read between the lines and
determine what candidates are really saying.
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Utilize team interviewing as
an effective method for hiring.
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Leading a Team in a Changing Environment
SEMINAR OVERVIEW
When a company has
a layoff or faces a major change, early response to the needs and
concerns of surviving employees is essential. A "do nothing"
policy is a recipe for trouble. Yet, many organizations are at a loss as
to what to do. There’s also concern that employees who feel insecure
about their jobs may quit in the midst of bracing themselves for another
round of layoffs or reorganization that may never occur. This seminar
offers practical solutions for surviving tough times that can be put to
use immediately.
SEMINAR
AGENDA
Learn how to help your employees
survive organizational changes regardless of whether changes are a reaction to a
downturn in consumer confidence or a shift in business strategy. It’s
your job as an executive, manager or supervisor, team leader or business
owner to prevent the turnover that feeds a loss of production, lowers
the quality of work and threatens your ability to retain your survivors. In this seminar learn how to:
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Lead your team through the change
process.
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Help survivors get past the
trauma of layoff and/or an uncertain future.
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Take a problem-solving approach
to managing the grief associated with loss.
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Sense problems
before they occur and facilitate a
clear articulation of the perceived problems.
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Help your employees recognize
that they’ve got the power within to overcome adversity.
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Avoid sabotage and workplace
violence as a by-product of change.
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Shift gears and create an
environment where employees feel free and confident to move forward.
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Keeping the People Who Keep You in Business
SEMINAR OVERVIEW
Retention of skilled employees can be
a tightrope act. Getting your employees to understand the importance of
workforce loyalty in creating stability, continuity and long-term
relationships among employees and customers can be a challenge. This
seminar examines key trends, outlines winning strategies, and offers
helpful ideas for keeping the people who keep you in business.
SEMINAR AGENDA
Retention is on the mind of nearly
every manager today. Learn how to build a culture and value system that
encourages employees to stick with you for the long haul. Make your company
"raid-resistant" by becoming an employer of choice. In this
seminar you will learn how to:
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Identify and eliminate the hard and
soft costs of turnover in your company.
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Equip managers and supervisors with
the necessary skills for building a positive work environment.
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Make immediate and practical
changes to improve employee morale.
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Assess the key drivers of
employee satisfaction and retention.
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Ensure management ownership for
retention.
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Provide retention resources and tools
for your managers.
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Responding to Conflict
with Confidence, Credibility and Tact
SEMINAR OVERVIEW
Regardless of your title or position, if you oversee a team of people
or simply interact with others, you undoubtedly encounter conflict from
time to time. Whether conflict is with another employee, vendor or
even a customer, it can cause uncomfortable feelings and unforeseen
problems if not addressed immediately and effectively. Conflict
management involves developing confidence and competency. This
seminar is about the "how to's" for managing conflict before it zaps your
energy and willingness to take a stand.
SEMINAR AGENDA
Your ability to deal effectively with people and to
elicit cooperation even in trying times has never been more important.
A manager’s roadmap for handling conflict is the core of this seminar.
It offers practical solutions for addressing the day-day-conflicts that
are inevitable in business. Highlights of this seminar include how
to:
Develop an effective conflict management
strategy.
Keep communication lines open and deal with
the emotional aspects of conflict.
Intervene in conflicts and do so with
confidence and appropriateness.
Prevent a conflict from escalating using a
step by step process.
Keep your cool under fire and help others do the same.
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How
to Build a Retention Culture
SEMINAR
OVERVIEW
Retention is on the minds of leaders at
all levels in companies today. Everyone wants to build and maintain a
winning team. This workshop offers proven strategies for keeping your
talent base, even in a tight job market. You’ll learn how to bring out
the best in people by setting your employees up for success.
SEMINAR AGENDA
If you’re looking for innovative,
straightforward methodologies, and the tools and techniques to build a
framework for retaining top talent, this workshop is a must attend!
Discover how to:
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Analyze the marketplace to find out
why you’re losing good people to the competition.
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Manage your portfolio of
human resource talent.
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Become an employer of choice, not
just a convenient place to work.
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Execute a recognition program that
rewards top performers and fosters a positive work environment.
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Use motivational tools to reinforce
your reward and recognition programs.
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Develop and maintain out-of-the-box
methods for employee retention.
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Enhancing
Working Relationships
SEMINAR
OVERVIEW
This
seminar is designed for anyone who manages, supervises or leads employees
who are at times difficult and challenging.
You will learn how to turn non-performers around through coaching,
counseling, and constructive feedback.
You will leave with proven strategies for maintaining a
well-balanced team. When you
improve your ability to enhance working relationships, everybody wins!
SEMINAR AGENDA
In this
interactive seminar, maximize your potential and learn how to keep your
employees achieving at peak levels. Find
out how to tackle performance and behavior problems as well as how to
apply the power of positive reinforcement.
If your success depends upon moving people from “no” to
“yes” and gaining cooperation from every
member of your team, attend Enhancing
Working Relationships. You
will learn how to:
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Confront the most challenging people
issues with confidence.
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Rescue
employees who are trying but failing.
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Meet
the “morale busters” head-on.
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Implement
documentation procedures to support necessary disciplinary action.
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Provide
constructive feedback and not be hated for it.
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Use
a "win-win" approach in dealing with difficult people.
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The Challenge of Doing More With Less
SEMINAR
OVERVIEW
Doing more with less is the admonition plaguing organizations across
the country. In many companies the message has changed from: "What
can we do to keep you happy and committed to staying here?" to: "You’re
expected to do more with less; it’s the way it’s going to be for awhile.
Be glad you have a job." This seminar is about getting the best out
of people even when you must ask them to do more with less.
SEMINAR AGENDA
Even with resource and financial cutbacks, there are
companies that have succeeded in keeping their people motivated to do
their jobs and do them well. What are their secrets? This high-energy,
entertaining and interactive seminar will provide you with practical tips,
tools and proven interpersonal skills that will help you to help your team
excel despite reductions in staff and resources. Highlights of this
seminar include how to:
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Identify the 7 biggest time
wasters and make the necessary changes to eliminate them.
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Implement the rules for
setting priorities and help your team members do the same.
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Instill self-esteem in
employees and build support for tough assignments.
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Get employees to do what
needs to be done without manipulating them.
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Build loyalty to people even
if employees are not especially loyal to the organization.
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Generate deeper cost savings
without a lay off or reduction in hours.
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Building and Leading a High Performance Team
SEMINAR OVERVIEW
If you’re a
manager, supervisor, or business owner who is continually striving to promote teamwork and
cooperation you won’t want to miss this seminar.
It will provide you with specific techniques, practical tips,
ideas, solutions, and strategies for creating work relationships that
result in a high-performance team.
SEMINAR AGENDA
Leading a team
of employees can be a mixed bag of success and disappointment. Nobody said it would be easy being a
manager or business owner and dealing
with a diverse group of people. In
this seminar learn how to build a balanced team with players who are
willing to go the extra mile. Learn
how to:
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Select
the players, coordinate the team’s effort, and oversee the playing
of the game.
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Get
commitment from team members to support each other and make the team
successful.
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Encourage
members to test their abilities and try out new ideas with confidence.
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Provide
a reward system that meets both the needs of the team and the personal
needs of individual team members.
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Recognize
and reward good performance and correct or eliminate poor performance.
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Winning Back Morale in Emotional Times
SEMINAR OVERVIEW
Employee morale is the wildcard in every employment
environment. Your success as a
manager in your organization depends to a great degree upon the
performance of your employees and how they feel about the business, their
job, and the manager. Although
hope is not a strategy, it’s often considered an underlying factor in
building a high morale workplace, especially during emotional times.
This seminar is about morale—how to keep what you already have
and how to regain what you’ve lost.
SEMINAR AGENDA
An individualized approach to communication, career
development, and management is the key to harnessing employees’ energy
and impacting employee morale, especially during emotional times.
You’ll walk away from this seminar with practical tips and
techniques for getting and maintaining employee loyalty even when the
going gets tough. You will
learn how to:
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Get
to the bottom of what people need and want.
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Audit
employee morale and tackle the issues if employee morale is ailing.
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Bridge
the gap between what managers should be doing and what their employees
perceive as happening.
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Handle
the six most common morale problems.
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Win
back employee morale even during emotional times.
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Giving Critical Feedback Without Bruising Egos
SEMINAR OVERVIEW
I f you manage a team of people or care about
your co-workers, chances are good that you will have to give critical
feedback. Whether it’s inappropriate behavior, poor work
performance, unacceptable dress, bad hygiene, or something else, the
responsibility falls on you. The hallmark of a skilled leader is in how he
or she criticizes others. In this interactive seminar, learn how to
deliver both negative and positive feedback, encourage feedback from
others, and turn critical feedback into an indispensable leadership tool.
SEMINAR AGENDA
Feedback is no different than any other business
process – you get out of it only what you put into it. Making the
maximum use of feedback is a significant part of reducing barriers to
communication. Feedback does not have to be viewed as criticism;
it’s all in how it’s delivered and received. In this
information-packed seminar you will learn how to:
Strengthen, maintain or restore a working
relationship between you and one of your employees when giving critical
feedback.
Avoid the most common pitfalls associated
with delivering critical feedback.
Give critical feedback in the helping spirit
– never with intent to hurt.
Use your own communication style and how you
are perceived to give critical feedback without causing defensiveness.
Monitor the situation to ensure that the
behavior or performance change actually occurs.
Receive feedback with grace and dignity when
your boss has critical feedback for you.
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How to Hire So You Don't
Have to Fire
SEMINAR OVERVIEW
Hiring the right people for your organization the first time around can
save you the headache and heartache of having to fire later.
Recruiting is a high priority for most managers and supervisors. A
recent survey found that managers are using hiring strategies that
don’t work. With an abundance of people from which to choose, many
managers are still scratching their heads and questioning lackluster
choices. This seminar is guaranteed to put you on the fast track to
success when it comes to hiring so you don’t have to fire!
SEMINAR AGENDA
Mistakes in hiring can result in higher recruitment
costs, unqualified employees and even wrongful termination suits.
These are just a few of the consequences associated with poor hiring
decisions. In this seminar you will learn how to revitalize your
recruiting process and avoid hiring the slackers, misfits and charlatans
who are out to convince you to hire them despite their lack of
compatibility with you and your organization. Highlights of this
seminar include how to:
Attract and hire people who are committed to
the success of your company and who are willing to do more than what is
expected.
Ask the right questions to get applicants to
speak with candor while avoiding inappropriate and illegal questions.
Determine if applicants have the right
attitude; everything else is inconsequential if they don’t.
Avoid crisis hiring and haphazardly making
choices that are later regretted because you are pressed to fill a
vacancy on your organizational chart.
Suspend judgment. First impressions can cast
a shadow over the interview and cause you to ignore red flag warnings
that may lead to having to fire later.
Get references to open up and speak honestly
with you despite a litigation-happy society.
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How to Conduct
Stress-Free Performance Appraisals
SEMINAR OVERVIEW
This hands-on workshop is designed to meet the needs of those experienced as well as newly
promoted managers and supervisors who are responsible for evaluating
employee performance. Learn the skills that will put an end to anxiety
concerning delivering evaluations, inconsistency in appraisals, and lack
of understanding on the part of employees regarding what you expect from
them.
SEMINAR AGENDA
The success of any company is built on the collective performance of its employees. The process begins when a company decides what it wants to accomplish through its people. The most important element of any performance appraisal is how the immediate supervisor handles it. There is no substitute for ongoing performance appraisal that is communicated implicitly as well as explicitly. You will know that employees are getting the message by the way they respond on the job. In this seminar you will learn how to:
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Set
realistic performance goals that both you and your employees can live
with.
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Create
an environment that encourages open communication and honest
discussion.
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Avoid
the 12 most common mistakes when giving appraisals.
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Evaluate
an employee who is also your friend or former peer.
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Deal
effectively with personal problems that impact performance.
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Rescue
employees who are trying but failing.
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Reduce
potential legal problems through improved appraisal practices.
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